Hours of Operation

Regular Hours

8:30 a.m. – 5:30 p.m., Monday through Friday

Event Hours

Office hours vary and will be extended during events. Please contact [email protected] for more information.

Ticket Office Number

(877) 332-7804

Ticket Office Email

[email protected]

Corporate/Group Ticket Packages

For inquiries of 25 or more tickets, please contact Kyle Phillips – [email protected] | (205) 977-9354.

Guests with Accessible Needs

There will be handicap permit parking for those who wish to park onsite. Guests with handicap permit parking will still need to purchase an onsite parking pass for the Event. ADA accessible trams are available onsite during the Event.

Purchasing Tickets

Online

Click on the “TICKETS” menu at the top of the page to see what events we are selling tickets for.

Onsite

Tickets can be purchased onsite at the ticket gates upon arrival.

Telephone

Contact the Ticket office at (877) 332-7804 to purchase tickets for an event.

Stolen/Misplaced Tickets

All event tickets should be treated like cash. We do not replace lost or misplaced tickets/products. For tickets that are emailed, please contact the Ticket Office at (877) 332-7804 or [email protected].

Ticket Cancellation Policy

All tickets purchased from the Ticket Office are final sales, made on a no-refund, no-exchange basis. We have a strict no cancellation process once the sale is made.

Credit Card Processing Fee

There is a credit card processing fee added to every order on our online website. The processing order is based on the amount purchased. Please check the Event’s ticket site to view the processing fee percentage per order.

The Ticket Office (online, onsite and telephone) accepts cash or credit cards (Visa, MasterCard, Discover and American Express). Payment must be made in full at the time of the order. ALL TICKET SALES ARE FINAL – NO REFUNDS.